Question 1

How do I confirm the correct part number for my CNC machine?

Accepted Answer

Send us the nameplate photo of the faulty unit plus your machine model and controller series (for example FANUC 0i-MF, SINUMERIK 828D or MITSUBISHI M70). Our engineers cross-check the model code, voltage rating, encoder type and flange size against the OEM catalogue before quoting, so you receive a drop-in compatible part rather than a close guess.

Question 2

Are the CNC spare parts new and original?

Accepted Answer

Yes. DingYan Machinery sources through authorised agents and factory channels, so all standard items are supplied 100% new and original with brand packaging. Where a buyer specifically requests a tested used or refurbished unit for an obsolete model, the condition and test report are stated clearly on the offer.

Question 3

What warranty and technical support do you provide?

Accepted Answer

New products carry a 12-month basic warranty from the shipment date. Our support team assists with parameter setting, wiring diagrams, alarm-code diagnosis and encoder matching by email or WhatsApp, and replies to all technical enquiries within 24 working hours.

Question 4

How fast can stocked items be shipped worldwide?

Accepted Answer

Most fast-moving servo amplifiers, motors, encoders, probes and linear scales are held in our Ningbo warehouse and can leave within 1–3 working days after order confirmation. We ship by DHL, FedEx, UPS, TNT, air freight or sea freight to Europe, North America, South-East Asia, the Middle East, Africa and South America.

Question 5

Do you accept small trial orders and mixed-brand orders?

Accepted Answer

Yes. A single piece is accepted for maintenance and trial purposes, and one shipment can combine several brands such as FANUC drives, SIEMENS motors, RENISHAW probes and NSK bearings, which reduces freight cost and simplifies customs clearance for maintenance departments.

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